Frequently asked questions
Are your products certified?
Yes, our growing systems are CE, FCC and RoHS certified.
Do you ship outside of USA?
Yes, we mainly ship in the USA (along with Canada) but also in Europe, Australia and New-Zealand.
What is the shipping time for your products?
We take between 24/72 hours to process your order and then 2-5 weeks to deliver it to you.
Do you provide product tracking information?
Yes, scroll down to the bottom of the page and click on the "Track my order" link in the "About us" section and enter your information OR wait 3 days after your order and ask us via email at firstname.lastname@example.org
I received a damaged item. What can I do about it?
As our suppliers are not located in the USA, it is possible that the package is slightly damaged when you receive it, which does not prevent the product from being, in most cases - functional and in excellent condition.
In the event that the product is non-functional, simply send us an image of the damaged item in question to the email address email@example.com and we will arrange for a replacement with our supplier.
I still haven't received my order. What is taking so long?
Since our suppliers are located abroad, delivery may take longer than expected due to customs clearance and/or a large number of orders. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at firstname.lastname@example.org.
Do you have a refund policy?
We do our best to resolve any issues our customers may have with their online items. If you would still like to receive a refund on your order, we can of course complete the payment, as long as the recourse is made within 14 days of the order date and the product(s) in question are not sold out. For more information, please refer to our Returns/Refunds Policy.